Privacy Policy

Introduction

ELONZYA Austin ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing platform and mobile application.

By using ELONZYA, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us:

• Name, email address, phone number
• Profile photo and account credentials
• Payment information (credit/debit card details)
• Driver's license and vehicle information (for drivers)
• Background check information (for drivers)

Location Data

We collect precise location data when you use our app, including pickup and drop-off locations, real-time GPS tracking during rides, and general location when the app is in use. This data is essential for providing our ride-hailing services.

Usage Information

We automatically collect information about your use of our services:

• Ride history, dates, times, and routes
• App usage patterns and preferences
• Device information (model, operating system, unique identifiers)
• Log data and crash reports

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ride-hailing services
• Process transactions and send transaction notifications
• Match passengers with drivers and facilitate rides
• Ensure safety and security of all users
• Conduct background checks and verify driver eligibility
• Communicate with you about your account and services
• Respond to customer service requests and support needs
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address fraud or security issues
• Analyze usage patterns and improve user experience

Information Sharing

With Other Users

When you request or provide a ride, we share certain information between drivers and passengers, including names, profile photos, vehicle details, pickup/drop-off locations, and contact information necessary for ride coordination.

With Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, background checks, mapping and GPS services, customer support, data analytics, and marketing services.

For Legal Reasons

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of ELONZYA, our users, or others.

Business Transfers

If ELONZYA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing systems
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Access and Update

You can access and update your account information at any time through the app settings. You may also contact us to request access to your personal information.

Location Data

You can control location permissions through your device settings. However, disabling location services will prevent you from using our ride-hailing services.

Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may still receive transactional emails about your account and rides.

Account Deletion

You may request deletion of your account by contacting us at privacy@elonzya.com. We will retain certain information as required by law or for legitimate business purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Ride data is retained for safety, legal, and operational purposes. Inactive accounts may be deleted after a period of inactivity.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Significant changes will be communicated through the app or via email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: