Safety is our foundation
Comprehensive safety measures protect drivers and passengers on every ride. Your well-being is our top priority.
Our safety commitment
Multiple layers of protection before, during, and after every ride.
Screening
Rigorous background checks and continuous monitoring of all drivers.
Protection
Commercial insurance and real-time safety features in every ride.
Response
24/7 safety team ready to respond to any incident immediately.
Compliance
Full compliance with Texas TNC regulations and industry standards.
Comprehensive driver screening
Every driver undergoes extensive vetting before joining our platform.
Background Checks
- National criminal background check
- Multi-state criminal database search
- Sex offender registry screening
- Social Security number verification
- Annual re-screening of all active drivers
Driving Record Review
- DMV driving history verification
- Review of violations and accidents
- Disqualification for major violations
- Minimum 1 year US driving experience required
- Valid Texas driver's license verification
Vehicle Inspection
- 19-point vehicle safety inspection
- Verification of valid registration and insurance
- Inspection of safety equipment and tires
- Interior and exterior cleanliness standards
- Only state-approved vehicles
Driver Training
- Safety and customer service training
- Platform policies and procedures education
- Emergency response protocols
- Texas TNC regulation compliance training
- Ongoing education and updates
Safety during your ride
Real-time protection and monitoring throughout your journey.
GPS Tracking & Monitoring
Every ride is tracked in real-time with GPS. Our safety team monitors trips and can intervene if unusual activity is detected. Share your trip details with friends or family so they can follow along.
Emergency Assistance Button
One tap connects you to emergency services and our safety team. Location and trip details are automatically shared with responders. Available to both drivers and passengers.
Two-Way Rating System
Drivers and passengers rate each other after every ride. Low-rated users are reviewed and may be removed from the platform. This accountability system promotes respectful behavior.
Trip Verification
Verify your driver's identity, vehicle, and license plate before getting in. The app shows driver photo, vehicle details, and real-time location to ensure you're entering the correct vehicle.
Insurance & 24/7 support
Commercial Insurance
All ELONZYA rides are covered by comprehensive commercial insurance from the moment you're matched with a driver until you reach your destination.
- $1,000,000 liability coverage
- Uninsured/underinsured motorist protection
- Contingent comprehensive and collision coverage
- Coverage for driver and all passengers
Safety Support Team
Our dedicated safety team is available 24/7 to respond to incidents, answer safety questions, and provide support whenever you need it.
- 24/7 live safety specialists
- Direct emergency response coordination
- Incident investigation and resolution
- Follow-up support and resources
Community guidelines
Respectful behavior is required from all platform users.
Zero tolerance policies
Immediate permanent deactivation for: violence, harassment, discrimination, sexual misconduct, or illegal activity.
Expected behavior
We expect all users to:
- • Treat each other with respect and courtesy
- • Follow all traffic laws and safety protocols
- • Maintain clean and safe vehicles
- • Communicate clearly and professionally
- • Report any safety concerns immediately
Reporting incidents
If you experience or witness a safety issue, report it immediately through the app or contact our safety team at safety@elonzya.com. All reports are taken seriously and investigated promptly.
Questions about safety?
Our safety team is here to help. Reach out anytime with questions or concerns.